Return Policy

1. Overview

At Pholnaxxkhun, we want you to be satisfied with your purchase of Resynex. If you are not completely satisfied, we offer a straightforward return policy. Please read this policy carefully to understand your rights and the conditions for returns.

2. Return Eligibility

2.1 Eligible Returns

You may return your purchase under the following conditions:

• Unopened Products: Products that are sealed and in their original, unopened condition may be returned within 30 days of delivery for a full refund
• Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of delivery for a replacement or full refund
• Incorrect Orders: If you received an incorrect item, we will arrange for the correct product to be sent at no additional cost

2.2 Non-Eligible Returns

The following items are not eligible for return:

• Opened or partially used products (for hygiene and safety reasons)
• Products returned after 30 days from the delivery date
• Products that have been tampered with or are not in their original condition
• Products purchased from unauthorized retailers

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Step 1: Contact our customer support team at assist@pholnaxxkhun.world within 30 days of receiving your order
• Step 2: Provide your order number and reason for return
• Step 3: Our team will review your request and provide you with return instructions and a return authorization number
• Step 4: Ship the product back to us using a trackable shipping method
• Step 5: Once we receive and inspect the returned item, we will process your refund

4. Return Shipping

4.1 Standard Returns

For standard returns (change of mind, no longer needed), the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

4.2 Defective or Incorrect Orders

If you received a damaged, defective, or incorrect product, we will cover the return shipping costs. Please contact us before shipping to receive a prepaid return label where available.

4.3 Return Address

Do not ship returns without first contacting us for authorization. Unauthorized returns may not be processed. Upon authorization, you will receive the return address and instructions.

5. Refund Process

5.1 Refund Timeline

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved:

• Refunds will be processed within 5-10 business days
• The refund will be credited to your original payment method
• Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account

5.2 Refund Amount

• Full Refund: Unopened products in original condition will receive a full refund of the product price
• Partial Refund: Products returned in less than perfect condition may be subject to a restocking fee
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error

6. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.

7. Cancellations

If you wish to cancel your order:

• Before Shipment: Contact us immediately at assist@pholnaxxkhun.world. If your order has not yet been shipped, we can cancel it for a full refund
• After Shipment: Once your order has shipped, it cannot be cancelled. You may refuse delivery or return the product following our standard return process

8. Consumer Rights (New Zealand)

8.1 Consumer Guarantees Act 1993 (CGA)

If you are a consumer in New Zealand, you have rights under the Consumer Guarantees Act 1993. Products must be of acceptable quality, fit for purpose, and match their description. If a product fails to meet a guarantee, you may have remedies such as repair, replacement, or refund as set out in the CGA. This policy’s time limits for “change of mind” returns are additional to your CGA rights and do not replace them.

8.2 Fair Trading Act 1986

You are protected against misleading or deceptive conduct and false representations in trade under the Fair Trading Act 1986. If you believe our advertising or product information was misleading, contact us; you may also seek information from Consumer Protection or the Commerce Commission about your options.

8.3 European Union Consumer Rights

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason ("cooling-off period"). This right applies in addition to our standard return policy. To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email).

8.4 International Consumers

Consumers in other jurisdictions may have additional rights under local consumer protection laws. This Return Policy is intended to comply with applicable laws and does not limit your statutory rights.

9. Damaged Items During Shipping

If your order arrives damaged due to shipping:

• Document the damage with photos before opening
• Contact us within 7 days of delivery with your order number and photos
• We will arrange for a replacement or full refund at no additional cost to you

10. Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us:

• Email: assist@pholnaxxkhun.world
• Address: 12 Hunter Street, Karamea 7893, New Zealand

Our customer support team is available to assist you Monday through Friday during business hours (NZST).

11. Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our Website. The "Last updated" date at the top of this page indicates when this policy was last revised.